Return Policy for software
Robomatter distributed curriculum/software is sold with a 30-day limited exchange-only warranty against manufacturing defects. That is, if the software media is damaged (scratched or otherwise damaged within 30 days of the purchase date) the media will be replaced at no charge to the customer. If during the 30-day period the CD/DVD is damaged by the customer, the customer will be responsible for the cost of return shipping and handling ($15).
Return Policy for IFI VEX Hardware
There are no returns for IFI VEX Hardware. Click here for Hardware Warrantee information.
Shipping & Handling info
Most orders will be shipped within the next business day. Please allow 2-5 business days for processing and shipping. Orders placed after 3pm will be processed the next business day. Shipping is UPS Ground, USPS First Class or Priority U.S. Mail. For faster shipping, you can contact us. Most shipping fees are calculated automatically as you step through our ordering process. UPS cannot ship to P.O. Boxes. We will not process orders for P.O. Boxes that have to be sent via UPS (i.e. VEX Hardware). For certain orders, shipping must be calculated by our shipping personnel. If you have special shipping concerns or issues, please contact us.
International customers are responsible for any customs fees and/or taxes that they may incur.
Non-Profit Tax Exemption (PA only)
We cannot process on-line orders without including tax. Non-profit organizations located in Pennsylvania should forward tax-exempt certification information to us by mail or fax (412) 963-7317. When we have this information on file, we can proceed to credit purchases for the amount of the tax. Non-profit status must be confirmed within 30 days of sale.
In the event a product is listed at an incorrect price or with incorrect information about its content due to typographical error or error in product information received from our suppliers, the Robomatter Robotics Education Store shall have the right to refuse or cancel any orders placed for the product listed.
For all questions, comments, or concerns please contact us.